Northern Chemex Regional Franchisee Meeting: Andrew King, Chemex Blackpool & Preston, Ian Hewitt, Chemex Franchise Sales Support Manager, Leigh Keepence, Chemex Franchise Sales Support Manager, Ian Ellison, Chemex Stockport, Mike Bird, Chemex Durham, Wayne Mason, Chemex Warehouse & Distribution Operative, Kez McConville, Chemex Customer Service Administrator, Andy Clarke, Chemex Newcastle, David Callister, Managing Director Chemex, Ben Calder, Chemex Assistant Accountant, Andrew Davis Chemex Leicestershire
Regional franchise meetings
Chemex recently held its first two regional franchise meetings since being acquired by Taylor Made Franchising in July 2022.
Taylor Made Franchising owns, or part-owns nine franchise operations, StumpBusters, Wilkins Chimney Sweep, PVC Vendo, Chemex, Iconic Window Cleaning, Mister Tacho, Broadway Wine Company, (WIBN) Women in Business Network and Wagging Tails.
Over two days in Swindon and Preston, Chemex franchisees came together with head office staff and representatives from new owners Taylor Made Franchising.
Vision of the future
In both meetings, director of Taylor Made Franchising and managing director of Chemex, David Callister, and franchise manager Alan McLean, delivered presentations introducing themselves and Taylor Made Franchising to the network and laying out their vision of the future.
Topics for discussion included marketing, digital marketing, operations, training, products, and strategic and national accounts.
Franchisees were also given the opportunity to submit questions prior to the meeting, which were discussed openly and issues addressed.
Southern Regional Franchisee Meeting – Leigh Keepence, Chemex Franchise Sales Support Manager, Alan McLean, Franchise Manager Taylor Made Franchising, Martin Winfield, Chemex Hereford and Gloucester, Steve Payne, Chemex Oxford, Suzanne Eccleston, Chemex Business Support Officer, Paul Colbourne, Chemex Evesham, Mario Erispe, Chemex Portsmouth/Bournemouth/Southampton, James Tyler, Chemex Tunbridge Wells & Eastbourne, Mark Newark, Chemex Hertfordshire & Buckinghamshire, Michelle Goode, Chemex North Norfolk, Chris Allen, Chemex North Norfolk, David Callister, Managing Director Chemex
As a result of the meeting and input from the franchisees who attended, a variety of changes have been implemented and a commitment has been made to help franchisees target specific sectors. Additional marketing support has been put in place to fulfil this promise.
Franchisee product training
Franchisees also expressed an interest in further training which will be implemented with sessions planned three times a year. Steve Payne, owner of Chemex North Oxfordshire will work with head office staff to deliver product training sessions for new franchisees.
‘Positive’ meeting
Ian Ellison, owner of Chemex Stockport said: “The Northern franchisee meeting was really positive. David and Alan did a great presentation, explaining what was going on behind the scenes which was very useful. They were both very approachable and I wouldn’t hesitate to go to them with any issues I have. I learned a lot and feel positive about the future of the business following the meeting.”
Experienced franchisees
James Tyler, owner of Chemex Tunbridge Wells and Eastbourne said: “The Southern meeting went very well. Everything I heard was what I wanted to hear; it was nice to get together with my fellow colleagues, there were some very experienced franchisees in the room which is always nice. Although I have been running my franchise for three years, there’s always more to learn. I have a good feeling about the new owners and look forward to working with them.”
Changes implemented
Alan McLean, franchise manager at Taylor Made Franchising said: “They were both very positive meetings and it was great to put faces to names. We encouraged franchisees to submit questions to us in advance so we could address the big issues of the day and discuss priorities for the business. Our discussions were open and honest and we’ve made some immediate changes as a result. Those who attended gave us great feedback and we’re implementing changes as a result. We’d like to thank them for their time and confirm our commitment to helping them build strong, successful businesses with first-class backup and support from us, their new franchisor.”
If you would like to know more about owning your own Chemex franchise please contact Alan Mclean, alan@taylormadefranchising.co.uk. Click here to download your free guide to being a successful franchisee.
ENDS NOVEMBER 2022
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